Monitors

This should be the first area you invest in hardware-wise. We have a ton of programs we keep open and the last thing you want to do during a call is focus on finding something while the person on the other end becomes disinterested. New agents are particularly prone to this issue, since newcomers are already overwhelmed from everything else that goes on during a call.

If you’re new, stick to one or two cheap monitors. The office usually has spares, but if you want more than that, I keep an updated list of refurbished cheap monitors you can buy from amazon. I’ve seen dozens of refurbished monitors come through the office, and none of them have had issues yet, though you get Amazon’s return policy if you happen to be unlucky.

Once you’ve around longer, you’ll likely start looking towards one of thee setups: One giant monitor, multiple smaller ones, or Joseph’s setup.

The giant monitor you see on a lot of setups is a Samsung G9. It’s a great workstation monitor, and most people who have one don’t use any other monitors, since the G9 is more than enough for most people.

Since the G9 costs around $700, a lot of people opt for multiple smaller monitors. Even two high quality monitors will set you back less than $250, and you’ll get more or the same amount of screen-space than the G9, but multiple monitors are finicky, and you’ll sometimes have to rearrange your programs from time to time.


My opinion; use cheap monitors until you can afford a G9. It speeds up your workflow since you’re not messing with the monitors or their arrangement, and you don’t gain much going from multiple cheap monitors to multiple nicer ones.